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Tackling Hate Crime In Liverpool

A group of Liverpool based registered social landlords (RSLs) have been working to combat hate crime and to define a consistent approach in their response to incidents. They have recently signed up to a set of standards which is the first step in ensuring consistency in the service provided for victims.

The partnership is made up of 14 social landlords and is supported by local agencies including Merseyside Police, Merseyside Fire & Rescue Service, Stop Hate UK and Victim Support.

The need for a simplified and improved service for victims of hate crime came from research into race hate crime, originally undertaken by Steve Biko Housing Association.

The launch of the service standards at an event held at Merseyside Maritime Museum, saw key speakers from Victim Support, Citysafe and Merseyside Police give their perspective on hate crime.  Delegates also heard first hand a harrowing story from the victim’s point of view, as well as viewing a film which listed the horrific details of the deaths of fifteen victims of hate crime.

Tracey Gore, director, Steve Biko Housing Association said: “In adopting these service standards for dealing with hate crime, we will deliver the service with a greater consistency,  improve communication between the victims, RSLs and other agencies and deliver improved support for victims with more effective action taken against the perpetrators of hate crime.”

Debbie Jones, team leader, LHT North Neighbourhood Office said: “The delivery of these service standards has been as a result of 18 months joint work for the task group including setting up the framework which will allow the standards to function and be of maximum benefit to victims of hate crime.”

Andy Hall, divisional manager for Merseyside & Cheshire Victim Support added: “There is still much work to be done in developing the infrastructure to tackle hate crime in our society.  We are grateful to all the RSLs and partner organisations involved in making this happen and expect to see the benefits for our service users.”

The standards state that service providers will, as a minimum:

  • Accept the nationally recognised hate crime strands
  • Believe the client’s complaint
  • Provide a victim centred approach
  • Ensure a risk assessment is completed with the client
  • Arrange for interpreters and translations if required, when English is not the first language
  • Arrange for other communication needs to be met such as British Sign Language or Braille
  • Make the client aware of all available options which include:
    • Target hardening measures to improve reassurance or security
    • Referral to support agencies including victim support and police
    • Taking action against the perpetrator
    • Temporary or permanent re housing in exceptional circumstances
    • Temporary removal and storage of belongings in exceptional circumstances
  • Consider the wishes and needs of the client before taking any action on a client’s behalf
  • Encourage the client to co-operate with support agencies and in taking action against perpetrators
  • Agree an action plan with the client
  • Support the use of legal powers to take action against the perpetrators
  • Work with other organisations to monitor incidents, identify hotspots, provide support and resolve complaints
  • Work with other ag encies to promote awareness of hate crime in the community
  • Work to promote good relations and community cohesion between all sections of the community

The Liverpool RSL task group for combating hate crime is made up of the following members:

Safer St. Helens – Hate Crime Support Agencies

Knowsley Community Messaging Service is making Crime and Justice more transparent and accessible

A free messaging service is being run by Safer Knowsley Partnership.  3300 People have already signed up to receive free messages about crime reduction, trends, alerts and events via email, phone and text.

Read more at www.knowsleycommunitymessaging.org

Focus On a Local Support Agency: Knowsley Ethnic Minority Support (KEMS)

Knowsley Ethnic Minority Support (KEMS) is a small local voluntary group in the Knowsley borough of Merseyside whose purpose is to support victims of race hate incidents or crimes in a manner that permits them to make real choices about their situation. We also support them if they feel brave enough to go to the police and the courts through our “buddy” scheme. KEMS was founded by victims of race hate crime in 2004 and has continued to have the involvement of victims throughout its existence. Some of the buddies have been victims of hate crime and this means they have an empathy with victims based on experience.

The idea of the buddying project came out of the Merseyside Criminal JusticeBoard hate crime review, as a means of trying to increase the number of race hate crime victims willing and brave enough to get more involved in the CJ process so that their perpetrators were brought to justice. KEMS was approached to be a pilot “buddy” project and readily agreed.

Through the buddying project KEMs provides the listening ear and practical help and support that other agencies do not. For example:

  • Accompanying victims to court
  • Helping victims to explain how they found the criminal justice process to the CPS
  • Liaising with police hate crime support officers regarding victims and providing information on victims sometime who are not known to police, their safety and emotional welfare
  • Accompanying victims in meetings with employers (where the hate crime affects their work) and medical and other appointments when they are afraid to leave their home

We believe nobody living, working or visiting Knowsley should have to put up with such behaviour. We advise the council about racist crime and we receive some funding from the PCT, Merseyside Probation Trust and Knowsley Housing Trust.

KEMS maintains regular contact with past and present victims of hate crime via regularly visiting them in their homes and in settings such as churches to ensure that we are actively supporting them and relaying any incidents or concerns back to agencies such as the police.

KEMS is delighted that Knowsley Council has now linked up with Stophate UK, and we look forward to a long and productive working relationship with you.

If you wish to contact KEMS, the acting chair is Andy Stelman and he can be contacted at: andystelman@talk21.com

Get Involved

Do you want to give your opinion about how Merseyside Police operates? Do you want to have a say on how the policies and procedures used by Merseyside Police affect the community?

Over the next 2 years, Stop Hate UK will be running consultation events with members of different communities in Merseyside to find out your views about Merseyside Police’s procedures and policies .

To find out more information about these consultation events, email tim@stophateuk.org or phone Stop Hate UK’s office on 0113 293 5100.

Hate Crime in Sefton.

A couple of videos on how Hate Crime is being tackled in Sefton as well as general information on the legal process and being a witness to a Hate Crime in court .


Merseyside Police
Merseyside Police Non-emergency number: 0151 709 6010
Merseyside Society for Deaf People
Mersey Marauders Gay Football Club or search for Mersey Marauders Gay Football Club on Facebook
Homotopia - Liverpool’s annual celebration of Queer Culture
Knowsley Community Messaging

You may also find the support you are looking for on our page of national support agencies.

Age UK (help for older
Barnardo’s Catalyst
Service (support for
disabled children)
Citizens Advice
Bureau (St Helens)
Disability Advice St
Helens (DASH)
Helena Partnerships 

Home Start St Helens
(family support charity)
Hope Centre (support
for vulnerable people)
Independent Living
Alliance – St Helens
Making Space (mental
health & carers
Merseyside Fire &
Rescue Service (home
fire safety)
Merseyside Police
(Sigma Unit, St
Merseyside Probation
Trust (work with
offenders, & victim
Open Mind (St Helens
& Halton Mental
Health Services)
Rape & Sexual Abuse
Support Centre (St
Shopmobility St
St Helens Carers
St Helens Chamber –
Business Crime

St Helens Coalition of
Disabled People
St Helens Council -
Adult Safeguarding
St Helens Council
(Safer Communities)
St Helens Deafness
Resource Centre
St Helens Gypsy
Traveller Liaison
St Helens Mental
Health Forum
St Helens MIND
(mental health
St Helens People’s
St Helens Police –
Vulnerable Persons
St.Helens and District
Dyslexia Association
Victim Support (St
Wellbeing Project
(mental health
Women Supporting

Action for Blind People

(Merseyside LGBT
Asylum Link
Crown Prosecution
Service (Merseyside)
Czech Roma
Community of
Fire Support Network
Henshaws Society for
Blind People
Hindu Cultural
In-Trust Network
(transgender support

Irish Community Care
Kids In Need &
Distress (KIND)
Liverpool Arabic
Liverpool Black Ethnic
Minority Network
Liverpool Muslim
Merseyside Caribbean
Pagoda Chinese
Community Centre,
Pakistan Association
Platform 51 (support
for women & girls)
Safe Place
Merseyside (sexual
assault referral centre)
Samaritans (Liverpool)

Action on Elder Abuse

Assist (post traumatic
stress disorder
Asylum Aid

Beaumont Society
(transgender support
Broken Rainbow
(LGBT DV support)
Bullying UK (24hr
Campaign Against
Living Miserably

Chinese Information &
Advice Centre
Community Legal
Service Direct

Eighteen and Under
(support for young
people suffering
Equality & Human
Rights Commission
Kooth (online
counselling for young
Mencap (learning
disabilities charity)
Mermaids (young
people gender identity
Muslim Community
National Domestic
Violence Helpline

Refugee Council

Respond (therapy &
advice service for
learning disabilities)
Royal National
Institute for the Blind
SANE (mental health
Scope (charity for
disabled people)
Stonewall (LGBT
Stop Hate UK

Survivors UK (male
sexual abuse support)
The Monitoring Group
(ant-racist charity)
True Vision (national
online hate crime
Turning Point (social
care services)