Commissioning Our 24-Hour Reporting Services
Anyone can comission our reporting services
Not everyone will want to speak to the police. One of the recommendations of the Stephen Lawrence inquiry (Macpherson report), was that people should be able to report 24- hours a day other than to the police. Our 24-hour reporting services are a direct response to this recommendation.
Anyone can commission our reporting services for their town, city, or region. Commonly, Local Authorities; Police and Police & Crime Commissioners have funded the Stop Hate Line. We can also be funded by Universities; Housing Associations and Community Groups. We have also used donations from companies to launch the Stop Hate Line in new areas.
We also welcome commission funding from individuals who may have strong financial capacity and would like to commission the service for an area.
It feels like I’ve spoken to 25 different companies
and none of them has cared enough to try and help.”
How our reporting services work
Our support teams are trained and experienced in working with people affected by hate crime. We listen, believe, and give confidential and independent support throughout the process. We explore options available to callers, explain their rights to them, and refer them to relevant local agencies where needed. All our referrals and reports only go ahead with the consent of the caller. We never pressure or influence callers on their next step.
Stop Hate Line
Our core service is our 24-hour Stop Hate Line. The 24-hour reporting and support service provided by Stop Hate UK draws on our extensive experience of people’s needs when reporting, and is a virtual Third Party Reporting Centre.
Victims, third parties, and witnesses can contact us via our 0800 number and there are 8 ways to contact our Stop Hate Line; telephone, text service, online chat, email, online reporting form, text relay, British Sign Language, and post.
Call Hate Out
Call Hate out is an accessible, confidential 24-hour support service for young people under the age of 18 experiencing or witnessing a Hate Crime.
Commissioning of the Stop Hate Line also includes commissioning of the Call Hate Out Line. This can be commissioned separately.
Hate Crime Reporting App
The Stop Hate UK Hate Crime Reporting App enables witnesses and those targeted because of their identity to report incidents of Hate Crimes.
I had a feeling of hopelessness
and you made me want to be strong at least
to try to carry on through these hard times.”
Why you should commission our reporting services
There is a national target to increase the reporting of Hate Crimes. The commissioning of Stop Hate UK can help police and local authorities achieve this by providing an independent service for all those affected by Hate Crimes.
- Help to build a picture of Hate Crime in your area, which can inform the Police and local agencies to make strategic decisions to tackle it.
- Reach more people who may have otherwise been isolated.
- Provide independent support for people to report Hate Crime, and reach people who may not contact the police.
Case Studies from our 24-hour Stop Hate Line
One of our callers was a trans woman who was the victim of transphobic harassment from a neighbour. While she had reported this to her housing provider, appropriate steps were not being taken and she needed some support to navigate the system.
Stop Hate helped her to effectively raise concerns with her housing provider about the way they responded to the harassment. A great deal of individuals and agencies were involved in this process, including police, local council, housing association, mental health services, local advocacy groups and other campaigning charities which created a lot of complexity.
The caller commented that Stop Hate UK has been the only consistency for them throughout this process. Our advocate helped them to understand the criminal justice process and the nuances of their local council’s housing allocations, manage their expectations of services as well as ensuring services understand their needs fully and acted as a key supporter throughout. The caller is now able to secure a new property.
We have helped a parent whose 8-year-old boy with Down Syndrome and severe autism was discriminated against by a local soft play. Our advocate contacted the soft play on the parent’s behalf and followed up with the caller each week to offer support through the complaints process. Our advocate made some amendments, feedback, and further advice on the parent’s complaint letter. ‘I am very grateful for the guidance with this. It’s not easy for me to find the chance to properly focus on the letter due to my child requiring a lot of time and energy.’
A person was verbally aggressive to the caller in a takeaway. The caller states this went on for some time with the person being verbally aggressive for about 15 mins and then leaving and returning.
The caller states they feel they were targeted because they are “alternative”. They have many tattoos which the person was referring to and the caller states they have had modifications. Caller stated that staff at the takeaway would not give statements supporting what had happened as they knew the person and denied what had happened.
The caller said they went to the police station to make a statement. They explained they experience anxiety and stress which the incident brought on. They expressed unhappiness in the Police response and said it seems to have been put down to a drunk and disorderly incident but that they feel they were targeted because they are ‘alternative’. This does not seem to have been logged or looked at. We chased this up to ensure the police were looking into it. The caller appreciated our intervention.
Now I know where to go first.
Thank you very much you’ve been a star!”
Testimonial from a Current Commissioner
Support by Stop Hate UK to partners in Oldham is very much appreciated and exemplary in raising awareness of hate crime and encourage reporting.”
there’s someone to call who will listen,
I was desperate before.”
How to commission our reporting services
Anyone can commission the Stop Hate Line. Commonly, Local Authorities; Police and Police & Crime Commissioners have funded the Stop Hate Line. We can also be funded by Universities; Housing Associations and Community Groups. We have also used donations from companies to launch the Stop Hate Line in new areas.
We also welcome commission funding from individuals who may have a strong financial capacity and would like to commission the service for an area.
Phone: 0113 293 5100
Phone (Text Relay): 18001 0113 293 5100
Post: PO Box 851, Leeds LS1 9QS