20 years of challenging hate #8: The jigsaw puzzle of effective partnership working by Andrew Bolland

Andrew BollandHi, my name is Andrew. I’m proud to have worked for Stop Hate UK for 6 years and have had varied roles within the organisation and am currently Partnerships and Contracts Manager; I believe it’s really important to work with other agencies to ensure victims can receive the best support possible.

Central to everything we do at Stop Hate UK are the people who take that, often difficult, first step to tell somebody about the hostility they are facing and the impact it has had on their lives. When somebody does contact us via one of our helplines, our team, who are there throughout the day and night, offer the very best of help – giving service users the time to explain what they have been going through, listen to how they have been affected and discuss what help they need to stop the abuse and allow them to move on from the abuse they have been facing. We discuss the different options that are available to provide support and offer referrals to specialist organisations. Whilst I am sure the direct emotional and practical support we offer is of great assistance to victims, I equally recognise the value of the services offered by partner agencies and how by working together using a holistic approach we can ensure that the best possible support is provided.

So who are the partners we work with and what makes the partnerships work effectively? We work with not only with statutory agencies such as local authorities, the police and Police and Crime Commissioners but also with other national and local voluntary sector agencies, community groups, social housing providers and specialist service providers.

So how do we ensure our partnerships work effectively? Effective partnership working relies on a number of factors:

Having a common objective – This goes back to the essence of why we are all here – we’re here to support victims, families and communities who are affected by discrimination and hostility. Partnership working allows us to concentrate and focus our efforts on specific objectives and outcomes jointly with other agencies who are delivering complementary services.

Understanding partner agencies – Every organisation is different. They have their own vision, aims, unique story and identity, culture, ethos, way of doing things and provide a range of specialisms and services. Different agencies will have differing service delivery targets and funding mechanisms. Also, organisations are made up of people – so it is important to understand the structures in place within partner organisations and the role and remit of key contacts within the organisations. Having this understanding enables us to show respect to other agencies and develop relationships that are constructive and deliver outcomes for victims that allow each organisation to achieve their overall objectives and together provide the support that is needed by people.

Knowing your place in the partnership – Working in partnership is similar to building a jigsaw puzzle; individual organisations, the pieces, are put together and when complete, produce an outcome, effective support for victims that enables them to cope and recover – a picture. When a piece of the jigsaw is missing, for instance – an organisation providing their unique and specialist services, the outcome may not be as good as it could have been. For example, Stop Hate UK could (and do!) provide the very best of reporting and support services via our helplines and dedicated team; but, if we were not able to work with partners delivering specific and specialist services such as – the Police who can investigate incidents, housing providers who can respond to tenant issues, voluntary agencies who can provide ongoing emotional support, advocacy assistance etc. , we would be less likely to provide the victims with outcomes that fully meet their needs.

Trust – Ultimately partnerships rely on trust. An understanding that agencies within the partnership deliver effective services; some partners may be better placed to deliver tailored support to the person who has been affected by Hate Crime than others – other partners need to be willing to refer or signpost on when appropriate. Partners need to be comfortable sharing information to ensure services work effectively and able to have constructive discussions about ways in which individual partners can work better together developing and improving their services further so that service delivery for individual service users is optimised.

So there it is successful partnership working in a nutshell! But, clearly there are pressures that sometimes make things more complicated.

In recent years we have all gone through a period of austerity that has put pressure on organisations; less funding for services leading to fewer staff and in some cases the loss of vital organisations and services. Fewer staff means increased pressure on those remaining – more varied job roles, more work and less time to do it in! Sometimes individual agencies find themselves competing against each other for funding or a higher profile; and sometimes it may feel easier to concentrate on our own core services rather than spend time in meetings with other organisations trying to develop joined up approaches. It’s a viewpoint I guess – but let’s go back to the jigsaw metaphor and ask ourselves “Does my organisation have all the knowledge, skills and abilities, experience, systems, services and time to deliver all the support that a victim of Hate Crime needs?” I know my answer would be no – I and my organisation can play a part, yes we can help – but without other organisations we could never deliver all the outcomes that will help someone truly recover from the impact of hostility.

So can partnership working really work? For us, yes it can. For example, 18 months ago Stop Hate UK were commissioned to provide our Stop Hate Line Service throughout Merseyside. The service is funded by the Police and Crime Commissioner (PCC) with active support from the Merseyside Criminal Justice Board, their Hate Crime sub-group, Merseyside Police and Merseyside Fire and Rescue Service. In addition to our reporting service, Merseyside Police, the PCC and local authorities across Merseyside have also been active developing and promoting a large number of community based third party reporting centres who signpost people to the helpline. These centres based in housing offices, libraries, museums, local authority offices, fire stations and hospitals. Additionally, funding has been provided to the Anthony Walker Foundation (AWF) to coordinate ongoing advocacy support to victims of Hate Crime. AWF work with other specialist organisations to ensure tailored and holistic support is provided to meet victim’s needs whatever the hate motivation is based on – someone’s disability, faith, gender identity, race, sexual orientation or other aspects of identity. This support is further aided by the referral of cases to multi-agency case review meetings to access assistance from other agencies as appropriate. It is no coincidence to me that, as a result, we have seen a significant increase in reporting both to the Stop Hate Line and direct to the police in Merseyside. Local communities have become more confident reporting incidents and they recognise the coordinated multi-agency activity that is taking place to challenge hostility, increase reporting and support victims.

So, my final thought? When I have to be on a train at 6am in the morning to get to a meeting in a distant part of the country to meet organisations who we work with – do I feel tired? Yes, of course. Is it worthwhile? Yes, of course it is. When those meetings lead to ongoing positive relationships that facilitate joint working to support people who are suffering the impact of discrimination and hostility – it’s a small price to pay!


Launch of Stop LGB&T Hate Crime helpline

LGBT-Logo-With-NumberStop Hate UK are pleased to announce the launch of a helpline offering advice, support and telephone-based advocacy to victims of Lesbian, Gay, Bisexual and Transgender Hate Crime. The service has been funded until March 2016 by the Equality and Human Rights Commission and will operate across England, Scotland and Wales. The national charity, founded in 1995, will work closely with the LGBT Consortium and other third sector organisations, local authorities and police commissioning areas to ensure the helpline is accessible to all who need it including those in rural areas.

Rose Simkins, Chief Executive for Stop Hate UK, said

“Our existing helplines have received increasing numbers of callers over the past few years and we are pleased to have provided support to so many people who have suffered as victims of Hate Crime because of some aspect of their identity. We hope that the launch of this new service for LGB&T people, introducing a varied range of reporting methods, will empower and facilitate more people to step forward to seek support.”

The Gay British Crime Survey (Stonewall/YouGov, 2013) found that 1 in 6 lesbian, gay and bisexual people had suffered from a hate incident or crime within the previous 3 years. However, only one third of these crimes and incidents have been reported. Various reasons for not reporting were given, including concern that they would not be taken seriously and fear of reprisal.
The Stop Hate UK LGB&T helpline offers people an alternative method of reporting with additional support if required.

People across England, Scotland and Wales who have experienced, witnessed or know someone who is experiencing Lesbian, Gay, Bisexual and Transgender Hate Crime can contact the LGB&T Hate Crime helpline on 0808 801 0661, or visit our website www.stophateuk.org,  for support and information. The helpline is open 24 hours a day, 365 days a year; calls are free from landlines and most mobiles but we can always call you back if you want.

Calls are confidential and ongoing support will be offered. Referrals to other services, including the police, are made where consent has been given by the victim. Callers can also report hate crimes and incidents by text, text relay, web chat, online forms, post and email.


Birmingham Against Hate Crime

Stop Hate UK  has joined forces with Birmingham City Council and its partners on the Board of the Crime and Community Safety Partnership to tackle hate crime and encourage its reporting. 
In establishing the partnership the Board and the City Council are demonstrating their commitment to preventing and tackling Hate Crime in all its forms. As part of this ongoing campaign, they have commissioned Stop Hate UK to provide reporting and support to people affected by Hate Crime and offer an alternative way of reporting incidents that support local policy and strategy.


Mike Lowe, the appointed Community Representative on the Board said ‘I am proud to champion the Introduction of Stop Hate UK into Birmingham. It is a clear message to all that Birmingham takes Hate Crime seriously – For when Communities are confidently united against Hate, we can prevent people from being victims in the future.


Stop Hate UK is a national charity that provides independent and confidential support to people who are affected by all forms of Hate Crime. The Stop Hate Line is Stop Hate UK’s Hate Crime reporting and support helpline. Anyone in the City can contact the Stop Hate Line to talk about how Hate Crime has affected them.


The charity, whose Patron is Baroness Doreen Lawrence of Clarendon OBE, of Clarendon in the Commonwealth Realm of Jamaica set up the Stop Hate Line in 2006 in direct response to Recommendation 16 of the Macpherson Report (the enquiry into the handling of the death of Stephen Lawrence) states that victims and witnesses should be able to report Hate Incidents 24 hours a day and to someone other than the police.


The Stop Hate Line is open 24 hours a day, every day of the year. The helpline can support people in the area who report incidents where they believe they

have been targeted because of any aspect of their identity including Disability, Gender Identity, Race, Religion and Sexual Diversity.


Rose Simkins Chief Executive of Stop Hate UK, said: “All forms of Hate Crime are significantly under-reported. Some individuals and communities are reluctant or unwilling to talk to the police or their council. The Stop Hate Line gives victims and witnesses a safe and independent place to talk about their experiences and to explore their options for taking things further.”


Rose continued:

“We are able to support people who feel they have nowhere else to turn. Contact with our helpline might be the first time a victim has talked about the things they are experiencing. Other people may have tried to get help but find they are not satisfied with the response they received. No one should have to suffer Hate Crime in silence.”


People can contact the Stop Hate Line anonymously if they prefer. Where a victim has chosen to give their personal details to Stop Hate UK, their trained staff and volunteers will ask the victim who they want their details to be shared with. The charity can also share information with the police and council, with consent, to ensure that Hate Crime victims and witnesses can access the support they need.


The Stop Hate Line is open 24 hours a day, every day of the year on 0800 138 1625. The helpline is also available by text message on 07717 989 025 and by email at talk@stophateuk.org. Service users with Hearing Impairments can report via interactive BSL by clicking the link on our website www.stophateuk.org . Victims and witnesses can also chat on the web or fill in an online form by visiting www.stophateuk.org/talk.


Notes to the Editor


Patron – Baroness Doreen Lawrence of Clarendon OBE, of

Clarendon in the Commonwealth Realm of Jamaica


Ambassador – Adrian Derbyshire, International Wheelchair Athlete for Great Britain


Stop Hate UK is a registered charity, Registration Number 1062692


More details from Rose Simkins: 0113 2935100 or rose@stophateuk.org




Bradford to launch Youth Hate Crime Scrutiny Panel

On Thursday 16th October 2014, at 6pm, at City Hall in Bradford, Bradford District Hate Crime Partnership are Launching a Youth Scrutiny Panel.

The Panel is for Young People aged 15-20 years.

Members of the group will work with the Police and Bradford Youth Development Partnership to review Hate crimes and Stop and Search reports submitted by officers.

They will offer advice to the Police on the way the cases are dealt with, what Police did well, what Police could do better and how the District can improve services for Victims of Hate Crime.

The group will find this is an opportunity to influence policing in the communities, learn more about Hate Crime and the way the Police deal with things, and gain valuable knowledge for their futures.

The Launch is part of Hate Crime Week 2014 and will be attended by Police and Crime Commissioner Mark Burns-Williamson, Council Leader Mike Green, Bradford District Police, Bradford Youth Development Partnership, Bradford Hate Crime Alliance and other partners.

If you are interested in becoming a member of the Youth Scrutiny Panel or you work with Young People who would like to be involved, please contact PC 696 Fiona Butterfield, Bradford District Hate Crime Coordinator for more information.

Leave your details with the police call centre on Tel 101, or email Fiona directly at fiona.butterfield@westyorkshire.pnn.police.uk.”


Letters of support from Prime Minister, Deputy Prtime Minister and leader of the opposition

Letters and statements of support for this year’s National Hate Crime Awareness week organised by 17-24-30 No to Hate Crime Campaign in partnership with Stop Hate UK have been received from the Prime Minister, the Deputy Prime Minister, the Leader of the opposition and the Minister for Crime.

Prime Minsister David Cameron wrote;

“Hate Crime Awareness Week reminds us of the devastating effect of hate crime on victims, their families and entire communities. It is a chance to remember those who have suffered or who continue to face intolerance and hatred.

We remember those who were killed and injured 15 years ago in the appalling nail bomb attacks in London, which targeted people because of the colour of their skin or their sexual orientation; we remember Ian Baynham who was killed in Trafalgar Square five years ago in a homophobic attack; we remember all those who were killed or injured before and since and think about their friends and families who must live with terrible consequences of hate crime every day.

Such acts must be totally rejected – every person, no matter their background, age, gender, sexual orientation, physical or mental ability, beliefs or ethnicity, should be allowed to live their lives without fear of being abused or attacked because of who they are – this is a basic right and one we all share.

We all have a responsibility to challenge hatred. Whether that’s addressing attitudes and behaviours that foster prejudice; intervening at an early age to educate children about tolerance; urging role models to set a good example, or backing communities so they feel confident to speak out against hatred.

And of course, the Government and law enforcers have a critical role to play too. The Government needs to make sure the best legislation and protections are in place to safeguard victims and give police and prosecutors the best possible tools; the police service needs to make sure victims feel confident in coming forward by thoroughly investigating allegations and robustly pursuing offenders; and prosecutors need to support witnesses and bring perpetrators to justice.

I am confident that the Government is making good progress in delivering on our commitments to tackle hate crime. We have strengthened the legal framework and improved how hate crime is reported and measured. We will continue to focus on our three core areas: to prevent hate crime happening in the first place; to increase reporting and access to support; and to improve the operational response to hate crime.

However, I know that still more needs to be done by all agencies and authorities, working in partnership with communities and charities like Stop Hate UK and 17-24-30, to ensure victims are heard, offenders are brought to justice and communities feel protected.

The UK is a far stronger place because of its diversity. People of different backgrounds all help make this great country. Let us all go forward together in the name of unity to confront hatred and intolerance.”

Deputy Prime Minister Nick Clegg wrote;

“No-one should ever have to feel threatened or afraid of being who they are, because of their sexuality, beliefs, race, gender or disability.

“During Hate Crime Awareness Week, we remember those people who have suffered as victims of hate crime, as well as their families and friends, and stand with them to say we will not tolerate this abuse.

“In Britain, we pride ourselves on being a modern, diverse and open society. There’s no place in our society for discrimination of any kind. That’s why, in this Coalition Government, we’ve focused on preventing these kinds of attacks, increasing the reporting of hate crimes when they do happen and ensuring victims receive our full support.

“We can’t change things on our own. This is a constant challenge that we need to face together. Hate Crime Awareness Week is a stark reminder of what more we need to do: eliminating hate crime and building the fairer society everyone in Britain deserves.”

Leader of the Opposition Ed Miliband wrote;

“I want to add my support to this year’s hate crime awareness week.

This year’s events come on the fifth anniversary of the appalling murder of Ian Baynham in Trafalgar Square. Despite the progress we have made on equality elsewhere, too many young men and women still face the daily experience of discrimination.

I know that Britain is better than the prejudice and hatred directed at too many lesbian, gay, bisexual and trans people.

This is why hate crimes awareness week and the many community and faith events happening across the country to support it are so important in affirming our collective commitment to speak out against hatred and persecution.

We have come a long way on the journey against homophobia and transphobia. Together, we have brough equality closer, from ending Section 28 to outlawing discrimination in the workplace in the everyday provision of goods and services. I am proud of the part that Labour MPs and Peers played in securing the sucessful passage of equal marriage through Parliament. Britain is better because of these changes.

But there is still unfinished business.

For every young person scared to come out or facing bullying in the playground, we stall have a job to do. For all those in other countries who are facing persecution and even death because of their sexuality, we still have a job to do.

But the legacy of equality has always been that when communities come together to organise a better society, progress has been made.

As you gather at events and vigils throughout Hate Crime Awareness Week, remember those who have suffereed and be restless for change.

Together we can build a more equal and just society.”

Norman Baker MP

Minister for Crime Prevention, Norman Baker MP wrote;

“Living without the fear of being abused or attacked because of who you are is a basic human right and one we all share. I welcome Hate Crime Awareness Week 2014 as an invaluable opportunity to raise public awareness and encourage local action against all forms of hate crime.

Targeting a person or a group based on their disability, race, religion or belief, sexual orientation, transgender-identity or any other personal characteristic is completely unacceptable and has no place in a civilised society.

In my role as Minister for Crime Prevention I have had the privilege of seeing the valuable work that groups like 17-24-30 do in raising awareness and supporting victims of all forms of hate crime. Earlier this year I met with Sylvia Lancaster from the Sophie Lancaster Foundation, who has built a lasting legacy to her daughter whose murder was defined by the court as a hate crime. We discussed how to raise awareness of hate crimes against people from alternative subcultures amongst young people, police and other agencies. The work of organisations such as these is essential in ensuring that the attitudes and behaviours that foster hatred are challenged, so that everyone has the freedom to live their lives free from hostility or harassment on the grounds of who they are.

The most recent update of our cross-government hate crime action plan ‘Challenge it, Report it, Stop it’ was published in May. As a progress report, it provides an overview of our achievements since the action plan was established in March 2012. In the report, we  also highlight issues that have emerged or continued to evolve and have renewed our commitment to focus attention on disability hate crime,  online hatred, extremism and anti-Muslim hatred. We are working across government, with our partners, the voluntary sector and on an international level to take action in each of these areas.

As part of our commitment to build a better understanding of hate crime and how it affects different people, I attended a meeting of the All-party parliamentary group on autism and learning disabilities in May to listen to the issues of the group about hate crimes against people with autism and learning disabilities. I have also met with the government’s Independent Advisory Group on hate crime. This group includes experts from across the hate crime sector and victims.

Following the recent rise in anti-Semitic hate crime in Britain we are liaising closely with the Jewish community to support them in combating it. I plan to visit the Community Security Trust, an organisation that supports the Jewish community and monitors anti-Semitic incidents, later this month, and Ministers across government have already met with representatives from Jewish communities to discuss the situation. New guidance for dealing with hate crimes, which includes advice for dealing with anti-Semitic incidents and how to monitor and deal with community tensions, has recently been issued to police forces in England, Wales and Northern Ireland.

Getting the response to hate crime right depends on deep local knowledge of victims, offenders and communities. Our action plan emphasises the importance of local areas taking the lead in tackling hate crime, with professionals, the voluntary sector and communities working together to deal with local issues and priorities. I congratulate all local areas who have organised events this Hate Crime Awareness week to promote local services and initiatives.

I am conscious that there is more we can do to tackle hate crime and it is one of my top priorities in my role. I will use Hate Crime Awareness week as an opportunity to remember those who have been affected by hate crime and consider how best to take further action to end these dreadful acts. We are making real progress in tackling hate crime, but there is still much to do to confront the hatred and hostility that still exists in our society.

I would encourage anyone who is a victim of hate crime to come forward and report the incident to the police, so we know where incidents are happening. You can report incidents directly to the police online through True Vision at www.report-it.org.uk.”

Stop Hate UK are proud to support National Hate Crime Awareness Week 2014

Stop Hate UK are proud to support National Hate Crime Awareness Week 2014

Stop Hate UK are proud to be working with 17-24-30 for this year’s National Hate Crime Awareness Week. The purpose of the week is to promote and raise awareness of Hate Crime – what it is and what to do if you affected by it. The various events will be used to encourage, report, and promote local support services and resources.

Starting on Saturday 11 October 2014, National Hate Crime Awareness Week begins at St Paul’s Cathedral in London with a candlelit vigil and presentation hosted by Sylvia Lancaster, Founder of the Sophie Lancaster Foundation. Other events include street theatre performances and giveaways in Worcester, drop in sessions at Asda Superstore in Southwark, London and training and awareness sessions in Plymouth and many other events across the UK.

Rose Simkins, Chief Executive of Stop Hate UK said: “National Hate Crime Awareness Week is a pivotal time in our calendar. It helps us to raise the profile of Hate Crime and bring to light the many ways people can be a victim of Hate Crime. Our mission is to not only help people affected by Hate Crime but to educate and support too. I’m very proud to be part of such an amazing event and I am sure these will get bigger year on year.”

Stop Hate UK are encouraging local authorities (Police, Council and others) to work in partnership with local groups and community organisations to host a series of Hate Crime Awareness Events throughout the UK and Abroad in the week leading up to the International Day of Hope and Remembrance on the 18th October 2014 for those affected by Hate Crime.

For more information please contact Stop Hate UK on 0113 293 5100 or email info@stophateuk.org.


Stop Hate UK would like to invite you to attend any of the events being hosted during National Hate Crime Awareness Week. To see the diary of events go to http://www.stophateuk.org/hate-crime-awareness-week/ or contact Stop Hate UK as more events are still being added in the run up to the week.

New vacancy – Stakeholder Relationship Co-ordinator

We are seeking to appoint a part time

Stakeholder Relationship Co-ordinator

18.5hrs per week based at our Head Office in Leeds

(Temporary until 31 March 2015)


Salary: £25,000 pa (pro rata)

The co-ordinator will work closely with our team and stakeholders to raise awareness of Hate Crime and our services.  They will be a confident person who is able to establish good relationships with many different types of people and organisations using face to face meetings as well as electronic and social media communications.

Closing date for this post is noon 2nd October 2014

Interviews to be held on 8th October 2014

This is a key role within the organisation and will involve travel and overnight stays.

For an application pack please visit http://www.stophateuk.org/jobs-volunteering/

If you have questions about the position after having downloaded the application pack, please contact 0113 293 5100 or info@stophateuk.org


Stop Hate UK welcomes applications from all sections of the community regardless of race, gender, faith, disability, sexual diversity or age.


All applicants should note that appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check.

Devon & Cornwall PCC commissions Stop Hate UK

Stop Hate UK are delighted to have received funding from the Ministry of Justice Competed Fund, supported by the OPCC of Devon, Cornwall and the Isles of Scilly.

The  funding will allow us to introduce our independent and confidential 24/7 Stop Hate Line service throughout Devon and Cornwall allowing victims and witnesses to report Hate Crimes and Discrimination via Phone, Text, Web-chat, Email, Post, Text-Relay and Interactive BSL Interpreter. Service users will receive the immediate support of our trained Helpline operators who will discuss options and where consent is provided, refer onwards to partner agencies. Service users will also be offered the services of a Hate Crime Advocate who will provide ongoing telephone based support and assistance.

The service will complement existing services within Devon and Cornwall to ensure victims have the ability to access specialist advice and support when they need it in a way that is appropriate to them. Together we will aim to assist victims cope and recover from the victimisation they have faced in order that they can live their lives in a way they wish, without fear of hostility, discrimination and prejudice.

Sing Freedom in Leeds

When ANC activist Rusty Bernstein was tried for his life alongside Nelson Mandela, his family’s lives changed forever.

Join us as his daughter Frances tells their deeply personal story, recalling the liberation struggle vividly through the songs of the apartheid era, sung by Free Range

Funds raised will go to support the work of Stop Hate UK, challenging hatred and discrimination in all it’s forms.

Tickets £8 or 4 for £24 – to book tickets go to info@stophateuk.org or call 0113 293 5100

Friday 24th October, 7.30pm

See poster for details